Returns & Exchanges

Need to return an item? You can return your order at your local store or you can print your return label online. To print a return label, lookup your order below or sign in to view your complete order history.

Order Lookup

View Your Order History

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Return Policy

The quickest and easiest way to return your item(s) is to bring it to one of our convenient store locations. Please have your order confirmation email available as receipt of purchase.

Returns and exchanges can be made up to thirty (30) days from the date of purchase, with your refund issued to your original form of payment. Items returned after thirty (30) days from the purchase date will be refunded on a gift card for the current value of the item plus tax. Items returned to a store without a receipt or order confirmation will be refunded to a gift card for the store's lowest selling price plus tax.

When returning an item to the distribution center, refunds are processed within 14 days of receiving the return at the distribution center.

We reserve the right to refuse any item that is past ninety (90) days from the date of purchase. Items must be returned in the same condition as sold.

Shipping charges for online orders are non-refundable. Kirkland’s Home will refund shipping charges with proof of damage.

PayPal Orders

PayPal orders returned in the store will be refunded to a gift card. PayPal orders returned by mail will be credited to your PayPal account.

Personalized Items

Personalized items are final sale. No returns.

Order Discrepancies and Damages

If you find a mistake with your order, please contact Kirkland’s Home customer service immediately. Discrepancies or damages should be reported within 30 days of ordering so we can research and review the issue in a timely manner.


For gifts returned by mail to or to Kirkland’s Home stores, we will issue a gift card for the lower of the purchase price or the lowest selling price of the item within the last ninety (90) days plus local sales tax. Shipping charges are non-refundable. Gift cards can be used in any Kirkland’s Home store and online at Kirkland’s Home gift cards are not redeemable for cash. Gift cards that are lost or stolen cannot be replaced. Gifts cards do not expire and do not have a fee.

Cancelling My Order

Orders may be cancelled up to 30 minutes after being placed during regular business hours. Unfortunately, we are unable to cancel Ship to Home orders after this time. Ship to Store orders may be cancelled once the order arrives at the store location.