FAQ - Gift Cards
Do gift cards expire?
No. Kirkland’s gift cards have no expiration date or any hidden fees.
Can the recipient return the gift card for cash?
No. Gift cards can only be redeemed for Kirkland’s merchandise.
What if I lose my gift card?
If you do happen to lose your gift card, don’t worry. If the gift card was purchased online, simply contact our Customer Service department, and they will deactivate your current gift card and then credit your account with the amount remaining on the original gift card. You may then reorder your gift card, and your new card will be shipped to you.
If you lose a gift card that was purchased in a store, our store may be able to replace your gift card only if you have a receipt for the gift card. The gift card number on the receipt will be used to determine the remaining value on the card that was lost, and we will then deactivate and replace the lost card with a new gift card. Please contact the store nearest you for any issues concerning gift cards purchased in store.
Do I have to spend the exact amount on my gift card?
No. If there is a remaining balance left on your card after a purchase that balance will remain on your card until the next purchase you make. If you go over the amount on the card, then that amount will simply be deducted from your total balance and then you can pay for the rest of the transaction with any other method of payment.
Will I be charged late fees if I don’t use gift card for an extended period of time?
No. There are never any late fees associated with the use of our gift cards.
Can I use a gift card as payment on my Kirklands.com order?
Yes. Kirkland’s gift cards can be redeemed for the purchase of Kirkland’s merchandise and gift cards online.
I would like to use two or more gift cards toward a single purchase. Can I do that?
Absolutely! Just call 615-872-4850 and one or our representatives will gladly combine your cards to complete your order.
Why do I have to enter my credit card when I am using a gift card as my full form of payment?
The credit card entered is held for any incidentals. This card will not be authorized or charged unless necessary.