FAQ - Kirklands.com
What browser do I need to have the best experience with your website?
Our website has been tested using a variety of browsers so conflicts should be minimal. If you do have trouble accessing our website be sure you have installed all of the most recent browser and system updates for your computer to minimize these types of problems. Below are some helpful links that will help you update your browser software:
- Internet Explorer (For Windows)
- Google Chrome (For Windows, Mac and Linux)
- Firefox (For Windows, Mac and Linux)
- Netscape (For Windows, Mac and Linux)
- Safari (For Mac)
Can I purchase Kirkland’s products online?
Yes. We offer a wide variety of products online, including some that are ONLY available at Kirklands.com and aren't sold in stores.Unfortunately, we can't sell all of Kirkland's available products online due to size, shipping, and inventory restrictions. for more great Kirkland's products, visit your local Kirkland's store.
Can I cancel my order?
During normal business hours, we are unable to cancel orders after 30 minutes of the order being placed. If your order is a Ship to Store order, you can call the store and cancel the order once it arrives at the location.
How long does an item stay in my shopping cart?
Items placed in your shopping cart stay there for up to seven (7) days, depending on availability. However, placing an item in your cart does not reserve or hold the item; it is still available for purchase by other Kirkland's customers. Also, the price of an item in your cart may change depending on the duration of different sales and promotions. Your best option? Don't wait . . . purchase your favorites before somebody else does!
If I receive a damaged item from a web order, will I be able to receive a replacement?
In most cases, yes. However, with our clearance selection and special buys, quantities are limited and might be sold out before you can receive a replacement. In these cases, we would offer a refund in accordance with our return policy
Is my shipping charge refunded if I return an item?
Unfortunately, we are unable to refund shipping charges for orders placed on Kirklands.com unless you receive an item that is damaged.
Can I earn K Club points on my online purchases?
Yes! In order to earn K Club points on your online purchases, you must have a K Club account set up and enter your email address associated with your K Club account in the checkout process. As long as you use the same email address, your points will be applied to your K Club account within 48 hours of your order shipping.
Do you accept coupons from online coupon sites?
Kirkland's only supports coupons distributed directly to our email subscribers through our coupon emails or found when visiting Kirklands.com. At this time, we do not support coupons or discount offers found on other websites or in other locations. The fastest, easiest way to get Kirkland's coupons is by signing up to receive our emails!
When offered, what does your Free Shipping promotion include?
When we offer a Free Shipping promotion, it includes free standard shipping on your entire online purchase. The offer is valid for online purchases of in-stock, Ship to Home items only; not valid on Ship to Store items, White Glove Service items, or items that require a delivery surcharge.