KIRKLANDS.COM RETURN POLICY:
Kirklands.com Returns Made Easy!
The quickest and easiest way to return your order and receive a refund or an exchange is at any of our store locations. Up to 30 days from date of purchase, we gladly accept returns or exchanges at our stores. For refunds, please bring the packing invoice and the credit card used for the purchase.
Returns to Kirklands.com
You may also return your online order by mail. Return postage labels are included with every purchase from Kirklands.com. Please follow the steps below to complete your return by mail to Kirklands.com. A copy of the invoice must accompany your return.
Make a copy of the front page of the packing invoice received with the order. Please retain the original copy for your records.
Circle the item(s) you are returning on the copy of the invoice.
Choose one of the following six return codes that best explains the reason for the return and enter its number next to your circled item(s).
1. Wrong item – Issue a REFUND.
2. Damaged / product quality – Issue a REFUND.
3. Changed my mind – Issue a REFUND.
4. Gift – Issue Gift Card to Shipping Address.
FOR REPLACEMENT (NOTE: If replacement is not available, a REFUND will be issued):
5. Wrong item –Send a replacement IF available.
6. Damaged – Send a replacement IF available.
Include the copy of the invoice in the package being returned to Kirklands.com. Please provide a telephone number, including area code, on the copy of the invoice in case we need to contact you.
Secure your return in the package it was received in and attach the pre-paid return label on the outside of the package.
Take your package to any FedEx location or FedEx Office, formerly Kinko's. You can also go to www.fedex.com or call 1-800-GO-FEDEX to find the nearest FedEx returns facility. Feel free to call us at 1-877-541-4855 with any questions. Unfortunately, FedEx is unable to pick up at your location.