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Frequently Asked Questions for Kirkland’s SMS Promotional Program


What is Kirkland’s SMS Mobile Program?

Kirkland’s is now offering special alerts, coupons, promotions and information via text messaging for our customers. Signing up for SMS alerts (Short Message Service – also known as Text Messages) will allow you to receive special offers that you can redeem in the store. Our mobile subscribers receive the best promotions Kirkland’s has to offer directly on their cell phone, up to 5 msgs/per month. No more clipping or printing offers, they are with you on your mobile device all the time.

How do I sign up to receive SMS alerts and offers from Kirkland’s?

You can sign up to receive these special offers by texting the word SAVE to the short code KSAVES (572837)
  • Open a new SMS message on your phone
  • In place of the number or contact type the number KSAVES (572837)
  • In the body of the message type the word SAVE
  • Press Send
You will receive a message back explaining more about the program, and the first SMS coupon will follow immediately after.

I have sent a text to opt-in, but I haven’t received a message back? What does that mean?

The mobile operators participating in this campaign are AT&T, Verizon Wireless, Sprint, T-Mobile, Nextel, Boost, Dobson and Alltel. If your mobile operator is not participating, you will not receive a reply to your messages. Read all the Terms & Conditions.

Will I be charged for entering the Kirkland’s Mobile Program?

The Kirkland’s mobile program does not cost the user anything to join or participate, other than the standard messaging costs incurred for SMS messaging from your wireless carrier. Message & Data Rates May Apply; Renews automatically until you opt-out.

How do I redeem a discount sent in a text message?

 A SMS message with a discount will contain a discount code.  Simply show the Kirkland’s team member at the register the valid code and it will be added to your transaction.

What is the policy around text message discounts?

Discounts received via SMS comply with Kirkland’s overall coupon policy:

  • Only one coupon per transaction per day.
  • Offer not valid with online purchases.
  • May not be combined with an employee discount, designer advantage discount, any other coupon or applied to the purchase of gift cards.
  • Not valid at closing stores.
  • No cash value.

How do I opt-out of the Kirkland’s Mobile Program?

To stop receiving SMS messages from Kirkland’s at any time, simply text SAVE STOP to KSAVES (572837)
Be sure to include a space between the words SAVE and STOP to ensure your opt-out request is processed correctly.

How do I receive help with Kirkland’s Mobile Program?

For help information, simply text SAVE HELP to KSAVES (572837), or reply HELP to any message.
Be sure to include a space between the words SAVE and HELP to ensure your request for help is processed correctly.
           
                Or

For SMS Support call (731) 988-3620 (Kirkland’s Support Line)