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FAQ - Credit Card from GE Capital Retail Bank

I have a question about my Kirkland’s credit card through GE Capital Retail Bank.* How can I get help?

  1. Online: Visit the GE Online Service Center for fast access to your account balance, recent purchases, payment details, online payments and more. 
  2. Phone: Call the GE Customer Care Center at 1-866-230-9175 with any question you may have including account information, assistance with billing questions, phone payments, non-receipt of your card and/or statement, address changes, and account closures.

Please note: You will need your Kirkland’s credit card number, email address, mother’s maiden name, birth date and the last 4 digits of your Social Security Number

Can I use a gift card as payment on my Kirkland’s credit card?

No. Kirkland’s gift cards can be redeemed for the purchase of Kirkland’s merchandise in stores, online and for gift cards.  There are several convenient ways to submit payment for your Kirkland’s credit card: online (through an electronic transfer from your checking account), postal mail (check or money order) or phone.

What should I do if I haven’t received my Kirkland’s credit card or billing statement?

Please call GE Customer Care Center at 1-866-230-9175.

How can I pay my Kirkland’s credit card bill?

  1. On the Internet at the GE Customer Service Center using your checking account. Your payment will be posted to your Kirkland’s credit card the same day.
  2. By phone through our GE Customer Care Center at 1-866-230-9175 with a small service fee.
  3. By mailing payment to Kirkland’s, P.O. Box 960003, Orlando, FL 32896-0003. Please allow 5-7 days for payments to reach us.

Sorry, in-store payments are not available at this time.

What should I do if my card is lost or stolen?

Please call GE Customer Care Center at 1-866-230-9175.
*A letter from GE Capital Retail Bank, our previous credit card program provider, was sent on Nov. 14th, 2011 notifying all Kirkland’s credit card Customers of the following information:

  1. December 31st, 2011- Last Day to use your Kirkland’s credit card.
  2. January 31st, 2012 - Last day we can accept Kirkland’s Cards in the case of issuing returns.
  3. Kirkland’s Reward Certificates will still be accepted in-store until the expiration date listed on the certificate.
  4. If you have questions about your GE (green card) Kirkland’s credit card account, please contact GE Money Bank’s Customer Service at 1-866-230-9175.